Delivery

UK Deliveries

Within the UK orders are dispatched within 1-3 working days via Royal Mail (untracked). We offer same day dispatch for orders placed before 1pm. During busy periods it may take longer to process your order, and please note that UK deliveries may be affected over bank holidays.

European Deliveries

To European countries, orders are dispatched within 1-3 working days via Royal Mail (untracked). We offer same day dispatch for orders placed before 1pm. During busy periods it may take longer to process your order, and please note that UK deliveries may be affected over bank holidays.

Returns

Return Costs

All customers have the right to cancel their website order within 14 days. If not satisfied with any goods received, customers may return the item/s within 14 days and receive a full refund of the cost of those goods including outward shipping, provided they remain in merchantable condition and are in original packaging. To return any order or part of an order please request we send you a Returns Form.

Return Costs

The cost of returning any goods under the above circumstances will be paid by the customer UNLESS the goods were sent in error. When a customer has completed an order on our website and has completed payment for that order it can be assumed that the order itself has not been placed in error. Any items incorrectly supplied to the customer can be considered supplied in error where they do not match the description of goods at time of purchase.

30 Days to Return

Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free Of Charge. Any shortages will be shipped as soon as possible at no further cost. In this instance, any return costs (if applicable) will be paid by or refunded by Naturoils.

Returns & Exchanges